92jili Privacy Policy

Welcome to the Privacy Policy of 92jili ("we," "us," "our," or the "Company"). This Privacy Policy describes how 92jili, operating under the domain https://92jili.cam, collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "Player") who access our online gaming platform, website, mobile applications, and related services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, applicable international data protection regulations, and industry best practices.

1. Information We Collect

1.1 Personal Information Provided by You

When you register for a 92jili account or use our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (such as passport number, driver's license number, or national ID number)
• Contact Information: Email address, mobile phone number, residential address, postal code
• Account Credentials: Username, password, security questions and answers, authentication tokens
• Financial Information: Bank account details, e-wallet account information (GCash, Maya, GrabPay), credit/debit card information (card number, expiration date, CVV), payment transaction history
• Verification Documents: Copies of government-issued photo identification, proof of address documents (utility bills, bank statements), selfie photographs holding identification documents
• Communication Data: Content of correspondence with our customer support team via email, live chat, phone, or other communication channels

1.2 Information Automatically Collected

When you access or use our Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information
• Usage Data: Pages visited, features used, time spent on platform, game play history, betting patterns, transaction history, clickstream data, referral sources
• Location Data: IP address, geolocation data, time zone, country and city of access
• Cookie Data: Session cookies, persistent cookies, preference settings, authentication tokens
• Technical Data: Connection speed, internet service provider, server log information, error reports, performance metrics

1.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, Maya, banks, and other payment service providers
• Identity Verification Services: Background check results, identity authentication data, fraud screening reports from third-party verification providers
• Marketing Partners: Demographic information, interest data, advertising identifiers from affiliate partners and advertising networks
• Social Media Platforms: Public profile information if you connect your social media accounts to your 92jili account
• Regulatory Bodies: Self-exclusion lists, watchlists, sanctions screening data from PAGCOR and other gaming authorities

2. How We Use Your Information

92jili uses your personal information for the following legitimate business purposes:

2.1 Account Management and Service Provision

• Creating, maintaining, and managing your player account
• Processing your gaming transactions, deposits, and withdrawals
• Providing access to our games, features, and Services
• Authenticating your identity and preventing unauthorized access
• Managing your participation in promotions, bonuses, tournaments, and loyalty programs
• Processing your customer support requests and resolving disputes

2.2 Legal Compliance and Security

• Verifying your age and eligibility to use our gaming Services (21+ age requirement)
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures
• Preventing fraud, money laundering, terrorist financing, and other illegal activities
• Complying with anti-money laundering (AML) laws and regulations
• Detecting and preventing cheating, collusion, bonus abuse, and other Terms violations
• Responding to legal process, court orders, and regulatory inquiries
• Maintaining records required by PAGCOR and Philippine gaming laws
• Enforcing our Terms and Conditions and other policies

2.3 Communication and Marketing

• Sending transactional communications (account notifications, withdrawal confirmations, security alerts)
• Delivering promotional offers, bonuses, and marketing communications via email, SMS, push notifications, and in-platform messages
• Conducting customer satisfaction surveys and research studies
• Providing personalized recommendations based on your gaming preferences
• Informing you of platform updates, new games, and service enhancements

2.4 Platform Improvement and Analytics

• Analyzing user behavior and gaming patterns to improve our Services
• Conducting statistical analysis and market research
• Testing new features, games, and functionalities
• Optimizing platform performance, loading times, and user experience
• Developing new products and services tailored to Filipino players
• Monitoring and analyzing trends in responsible gaming indicators

3. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable data protection laws, we process your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for us to process your personal information for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, and international gaming standards
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, platform improvement, and direct marketing, provided such interests do not override your fundamental rights and freedoms

4. Information Sharing and Disclosure

4.1 When We Share Your Information

92jili does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.2 Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, and other financial institutions to process deposits and withdrawals
• Game Providers: Licensed third-party software providers (Pragmatic Play, Evolution Gaming, etc.) to deliver gaming content
• Identity Verification Services: Third-party providers conducting KYC checks, background verification, and fraud screening
• Cloud Service Providers: Hosting companies and data storage providers maintaining our infrastructure
• Customer Support Tools: Live chat providers, email services, and customer relationship management (CRM) systems
• Marketing and Analytics Partners: Advertising networks, analytics platforms, and affiliate partners (with anonymized or aggregated data where possible)

4.3 Regulatory and Legal Authorities

We may disclose your personal information to regulatory bodies, law enforcement agencies, and government authorities when:

• Required by Philippine law, regulation, or legal process (subpoena, court order, regulatory inquiry)
• Requested by PAGCOR or other gaming regulatory authorities
• Necessary to report suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Required to comply with international sanctions screening and watchlist obligations
• Necessary to protect our legal rights, enforce our Terms and Conditions, or defend against legal claims
• Essential to prevent fraud, criminal activity, or threats to public safety

4.4 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or platform notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

92jili implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss:

5.1 Technical Safeguards

• Encryption: All data transmissions are protected using 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on encrypted servers with restricted access controls
• Firewall Protection: Multi-layered firewalls protect our systems from external threats
• Intrusion Detection: Advanced monitoring systems detect and respond to security incidents
• Regular Security Audits: Third-party penetration testing and vulnerability assessments are conducted quarterly
• Secure Payment Processing: PCI DSS compliance for all credit card and payment transactions

5.2 Administrative Controls

• Access to personal information is restricted to authorized personnel on a need-to-know basis
• All employees sign confidentiality agreements and undergo data privacy training
• Strong password policies and multi-factor authentication for internal systems
• Incident response procedures to address potential data breaches promptly
• Regular security awareness training for all staff members

5.3 Physical Security

• Data centers are located in secure facilities with 24/7 surveillance and restricted access
• Biometric authentication and security personnel control physical access
• Redundant backup systems ensure data availability and disaster recovery

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Personal information is retained for the duration of your account's active status
• Closed Accounts: Information is retained for a minimum of five (5) years after account closure to comply with PAGCOR record-keeping requirements, anti-money laundering regulations, and potential dispute resolution
• Financial Records: Transaction histories and payment records are retained for seven (7) years as required by Philippine tax and financial regulations
• Communication Records: Customer support correspondence may be retained for up to three (3) years for quality assurance and dispute resolution purposes
• Marketing Preferences: Opt-out records are retained indefinitely to honor your communication preferences

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format within thirty (30) days of your request.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We will delete your data unless we are legally obligated to retain it for compliance purposes.

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails, adjusting your account settings, or contacting customer support.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines or other relevant supervisory authority.

7.9 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at support@92jili.cam. We will respond to your request within thirty (30) days and may require identity verification to protect your information from unauthorized access.

8. Cookies and Tracking Technologies

92jili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content:

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, authentication, security, and navigation
• Performance Cookies: Collect anonymous data about how users interact with our Services to improve performance
• Functionality Cookies: Remember your preferences, settings, and customization choices
• Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness
• Analytics Cookies: Help us understand user behavior, traffic sources, and conversion rates

8.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect your ability to use certain features of our Services. For more information about cookies and how to manage them, visit your browser's help section.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not operated by 92jili. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through our platform. Third-party game providers may collect their own data in accordance with their respective privacy policies.

10. Children's Privacy

Our Services are strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided personal information to 92jili should contact us immediately at support@92jili.cam.

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines, including countries that may not provide the same level of data protection as Philippine law. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with third-party service providers
• Certification schemes ensuring adequate data protection standards
• Encryption and security measures during data transmission and storage

By using our Services, you consent to the transfer of your information to countries outside the Philippines for the purposes described in this Privacy Policy.

12. Changes to This Privacy Policy

92jili reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you via email to the address associated with your account
• Display a prominent notice on our platform
• Request your consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any modifications constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

We are committed to responding to all privacy inquiries within thirty (30) days. For urgent security concerns, please contact us immediately through our 24/7 live chat support.